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Elements and Performance Criteria

  1. Prepare to respond to technical enquiries and requests
  2. Carry out responses to technical enquiries and requests
  3. Complete responses to technical enquiries and requests

Required Skills

Essential Knowledge and Associated Skills EKAS This describes the essential skills and knowledge and their level required for this unit

Evidence shall show that knowledge of responding to technical enquiries and requests has been acquired

All knowledge and skills detailed in this unit should be contextualised to current industry practices and technologies

The extent of the essential knowledge and associated skills EKAS required is given in Volume Part EKAS It forms an integral part of this unit

E

Occupational Health and Safety principles

T

Engineering applications of material properties

T

Generation power systems

T

Transmission distribution and rail power systems

T

Fundamentals for working safely near live electrical apparatus

T

Environmental fundamentals

T

Material handling and the environment

T

Enterprise specific policy and procedure instructions

T

Enterprise specific OHS instructions

T

Enterprise specific technical drawings and documents

T

Technical enquiries and requests

Evidence Required

This provides essential advice for assessment of the competency standard unit and must be read in conjunction with the Performance Criteria and the range statement of the competency standard unit and the Training Package Assessment Guidelines

The Evidence Guide forms an integral part of this Competency Standard Unit and shall be used in conjunction with all component parts of this unit and performed in accordance with the Assessment Guidelines of this Training Package

Overview of Assessment

Longitudinal competency development approaches to assessment such as Profiling require data to be reliably gathered in a form that can be consistently interpreted over time This approach is best utilised in Apprenticeship programs and reduces assessment intervention It is the Industrys preferred model for apprenticeships However where summative or final assessment is used it is to include the application of the competency in the normal work environment or at a minimum the application of the competency in a realistically simulated work environment It is recognised that in some circumstances assessment in part or full can occur outside the workplace However it must be in accord with Industry and Regulatory policy in this regard

Methods chosen for a particular assessment will be influenced by various factors These include the extent of the assessment the most effective locations for the assessment activities to take place access to physical resources additional safety measures that may be required and the critical nature of the competencies being assessed

The critical safety nature of working with electricity electrical equipment gas or any other hazardous substancematerial carries risk in deeming a person competent Hence sources of evidence need to be rich in nature so as to minimise error in judgment

Activities associated with normal every day work have a bearing on the decision as to how much and how detailed the data gathered will contribute to its richness Some skills are more critical to safety and operational requirements while the same skills may be more or less frequently practiced These points are raised for the assessors to consider when choosing an assessment method and developing assessment instruments Sample assessment instruments are included for Assessors in the Assessment Guidelines of this Training Package

Critical aspects of evidence required to demonstrate competency in this unit

Before the critical aspects of evidence are considered all prerequisites shall be met

Evidence for competence in this unit shall be considered holistically Each element and associated Performance Criteria shall be demonstrated on at least two occasions in accordance with the Assessment Guidelines UET Evidence shall also comprise

A representative body of Performance Criteria demonstrated within the timeframes typically expected of the discipline work function and industrial environment In particular this shall incorporate evidence that shows a candidate is able to

Implement Occupational Health and Safety workplace procedures and practices including the use of risk control measures as specified in the Performance Criteria and range and

Apply sustainable energy principles and practices as specified in the Performance Criteria and range and

Demonstrate an understanding of the essential knowledge and associated skills as described in this unit to such an extent that the learners performance outcome is reported in accordance with the preferred approach namely a percentile graded result where required by the regulated environment and

Demonstrate an appropriate level of employability skills and

Conduct work observing the relevant Anti Discrimination legislation regulations policies and workplace procedures and

Demonstrated performance across a representative range of contexts from the prescribed items below

A

All of the following

Confirmation of the safe working zone for Safe work and access near live Electrical and Mechanical Apparatus

Application of knowledge of relevant acts and regulations codes of practice guidelines and compliance regimes and arrangements used

Identification of established Enterprise procedures and processes

B

All of the following

Confirmation of the principles of electricity the three phase power system electric shock and resuscitation power system

Recognition of aerial voltage systems

Identification of Low Voltage Networks

Identification of High Voltage Networks

C

All of the following

Procedures in the event of an incident

Events constituting an incident

Procedures for responding to incidents

Hazard and risk assessment general principles and procedures

Principles for conducting worksite Hazard Assessment checks basic safety principles and hazard control measures

D

All of the following

Purpose and use of work permits andor authorisation permits

Sustainable energy principles and practices

Possible affects of weather conditions on working near electrical apparatus as a nonelectrical worker

E

All of the following

Knowledge of critical codes in the industry eg storm code emergencies

Identification of key equipment used in the industry

Recognition of normal and abnormal industry situations

F

All the following

Provision of a response to a technical enquiry or request in accordance with established procedures and timely manner

G

At least one occasion

Dealing with an unplanned event by drawing on essential knowledge and associated skills to provide appropriate solutions incorporated in the holistic assessment with the above listed items

Context of and specific resources for assessment

This unit should be assessed as it relates to normal work practice using procedures information and resources typical of a workplace This should include

OHS policy and work procedures and instructions

Suitable work environment facilities equipment and materials to safely undertake actual work near live electrical apparatus

Method of assessment

This competency standard unit shall be assessed by methods given in Volume Part Assessment Guidelines

NoteCompetent performance with inherent safe working practices is expected in the Industry to which this competency standard unit applies This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learningassessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and associated skills described in this unit

Note:
Competent performance with inherent safe working practices is expected in the Industry to which this competency standard unit applies. This requires that the specified essential knowledge and associated skills are assessed in a structured environment which is primarily intended for learning/assessment and incorporates all necessary equipment and facilities for learners to develop and demonstrate the essential knowledge and associated skills described in this unit.

Concurrent assessment and relationship with other units

For optimisation of training and assessment effort competence in this unit is not recommended to be assessed concurrently with any other unit


Range Statement

8) This relates to the competency standard unit as a whole providing the range of contexts and conditions to which the Performance Criteria apply. It allows for different work environments and situations that will affect performance.

This competency standard unit shall/may be demonstrated in relation to safe working so defined by relevant State or Territory regulatory agencies/bodies, local government legislation, Industry bi-partite body - Guidelines/Codes of Practices or other related requirements for responding to technical enquires and requests.

Work functions may include the application of knowledge of electricity supply industry (ESI) transmission, distribution or rail/tram network requirements, techniques and processes and the application of knowledge of relevant acts and regulations, codes of practice, guidelines and compliance regimes, and arrangements used to facilitate a response to enquiries or requests. Examples include knowledge of critical codes in the industry - e.g. storm code emergencies, identification of key equipment, recognition of normal and abnormal industry situations, key processes and systems used in the industry such as, maps, catalogues, and the application of general safety and environmental processes and practices used in the industry.

Knowledge and identification of key equipment used in industry. Questioning (customer information gathering techniques) including observance of equipment, identification of anomalies from the norm and reporting of information. Recognition of normal and abnormal industry situations may include equipment, performance indicators, anomalies report, knowledge of critical system/network failures/anomalies and knowledge of key processes and systems used in the industry eg maps, drawings etc., and safety and environment processes and practices used in the industry.

Note:
Examples performance indicators are - SAIDI - System Average Interruption Duration Index, SAIFI - System Average Interruption Frequency Index, MAIFI - Momentary Average Interruption Frequency Index, CAIDI - Customer Average Interruption Duration Index

Enquiries may be internal or with customers.

The following constants and variables included in the element/Performance Criteria in this unit are fully described in the Definitions Section 1 of this volume and form an integral part of the Range Statement of this unit:

Appropriate and relevant persons

Appropriate authorities

Assessing risk

Authorisation

Drawings and specifications

Emergency

Established procedures.

Hazards

Identifying hazards

Legislation

Internal and external customers

Notification.

OHS practices

OHS issues

Permits and/or permits to work

Work clearance systems.