Elements and Performance Criteria
- Prepare to respond to technical enquiries and requests
- Instructions related to responding to enquiries using industry requirements, techniques and processes of a technical nature to be performed are received and confirmed
- Relevant requirements and established procedures to be followed and, relevant personnel (including internal and/or customer) to be communicated with for the work to be performed are identified
- OHS policies and procedures to be followed for the work to be performed are received and confirmed.
- Suggestions to assist in meeting the safety requirements for responding to technical enquiries and requests are made to others involved in the work.
- Hazards are identified; OHS risks assessed and control measures are prioritised, implemented and monitored including emergency exits kept clear according to established procedures.
- Scope of responsibility and process of relevant work permit(s) issue is identified, received and confirmed according to requirements and established procedures
- Relevant responsibility associated with First Aid, Safety Observers and/or other related work safety procedures at the worksite are identified in accordance with requirements and established procedures to ensure safety measures are followed in the instance of an incident
- Processes for identifying and reporting client (including internal and customer) issues to appropriate personnel in accordance with industry/acceptable /community standards are identified
- Workplace and the work schedule is confirmed according to given instructions for a quality outcome and to minimise risk and damage to property, commerce, stock and individuals in accordance and established procedures
- Electricity infrastructure assets, related voltages and requirements, where applicable, for working safely near live electrical apparatus as non-electrical worker are identified
- Safe approach distances including any zones thereof that may apply, as defined in industry guidelines, requirements and/or established procedures for the intended work are confirmed
- Carry out responses to technical enquiries and requests
- OHS principles and practices to reduce the incidents of accidents are identified in accordance with given instructions, requirements and/or established procedures
- Enquiries and/or requests are responded to according to requirements and established procedures, and in a timely manner
- Working safely and complying with all safety requirements for responding to technical enquiries and requests are followed in accordance with given instructions and established routines/procedures
- Processes for monitoring and reporting/referring hazards and OHS risks to the immediate authorised personnel for directions according to established procedures are followed
- Non-routine events are referred to the immediate authorised personnel for directions according to established procedures
- Essential knowledge and associated skills are applied in the application of responding to technical enquiries and requests to ensure completion in an agreed timeframe and, to quality standards with a minimum of waste according to requirements
- Unexpected events associated with enquiries and/or requests of a technical nature are responded to using acquired known solutions and skills related to routine procedures to ensure work instructions and established procedures are met.
- Complete responses to technical enquiries and requests
- Work schedule and anomalies for completion and checking of the work are reported to authorised personnel in accordance with established procedures
- Processes for reporting to authorised personnel accidents and/or incidents are confirmed in accordance with established procedures
- Requirements for returning work permit(s) and/or access authorisation permits, where applicable, are confirmed
- Appropriate personnel are notified of work completion according to established procedures.
- Works completion records, report forms/data sheets are completed accurately in accordance with given instructions and established procedures